Bearomatic Logo

TERMS AND CONDITIONS OF USE and GENERAL SALES CONDITIONS

 

1. Registration and contact with the User

In order to complete the purchase process, Users of the site must register. During the registration process, they will have to provide some personal information. All contact with the User will be made via the email address provided by the latter at the time of registration. Unless otherwise specified, orders will be delivered to the address which the User entered during the registration process. Therefore, the User must do all that is possible to keep their personal information up to date. Site login details will be sent to the email address provided during the site registration process. If you do not receive an email containing your login details, we recommend that you check you email’s SPAM folder.

2. Prices

Except where specifically stated, the prices listed on the site are in Euros and apply to a pre-defined region, corresponding either to the Country or Region which the User indicated at the time of registration. These prices include VAT at the legal rate applicable in Portugal on the date of purchase. BE AROMATIC reserves the right to alter the price of any product, at any time and with no prior warning, and cannot be held responsible for any differences for which the User may lodge a claim as a result of such an alteration. Except for any errors resulting from the input of amounts on the site, which may come to our attention, the retail price of a product will be the price per unit stated at the time at which the purchase is registered.

The price listed for each item does not include the cost of postage and packaging. These costs will be stated during the order process.

3. Payment

The User may choose to pay by Bank Transfer, Multibanco ATM, or PayPal.

MULTIBANCO

The client will receive a multibanco ATM payment reference by email or mobile phone.

PAYPAL

The PayPal system is used to receive payments made through PayPal accounts, and also for payments made using VISA, MasterCard and American Express cards.

BANK TRANSFER

Payments must be deposited into the Be Aromatic bank account at the BANCO CRÉDITO AGRÍCOLA

BIC/IBAN: PT50-0045 6202 4027 4892319 92

Please send proof of payment by email to geral@bearomatic.com, in order to initiate the order dispatch process.

PAYMENT IN CASH AT OUR PREMISES

Orders are shipped every Friday, between 9:00 and 17:00. We ask clients to email us, stating the time at which they wish to collect their order. We do not have an ATM on site; clients must bring cash or a cheque.

4. Order Confirmation

All orders will be confirmed by BE AROMATIC and a second email will be sent, providing details of any potential alterations to the order, resulting from the lack of certain items. This will also provide the User information on how to make payment for their order.

5. Postage costs, receipt of orders and delivery time

Postage costs will be calculated automatically, and will be paid by the User. This amount may be changed without prior warning as a result of changes made to the services used by Be Aromatic, revision of price lists or errors detected in the calculation of costs.

Upon receipt of the order, check the condition of the packaging. If the packaging is damaged, check its contents, while the courier is present. Do not sign the delivery note until you have carried out these checks.

The delivery service is provided by an external courier selected by Be Aromatic to guarantee rigour and quality. The estimated delivery time within mainland Portugal is 3 to 4 working days.

6. Returns

If you find a fault with the product, you have a period of 8 days to return it, from the date of receipt. The product must be returned in its original packaging and in the same condition in which it was sold, to the following address:

Quinta dos Choupos, cx postal 3504 Loios-Louredo 7005-874 Évora.

Please send an email confirming the return to geral@bearomatic.com. The customer is liable for delivery costs.

7.Personal details

7.1. Collection of Personal Details

Personal details collected during the site registration process are absolutely essential, as they enable us to recognise the User in order to contact them and offer them a personalised service. These details will also be used when processing orders, and enable us to contact the User if necessary.

Your personal details are extremely important, and Be Aromatic therefore recognises the importance of protecting all such data. For this reason, we have developed a set of security measures which aim to protect this information.

7.2. Use and Security of Personal Details

By registering or making a purchase online, the User gives Be Aromatic their express consent to use their personal details and address, in addition to information regarding their purchases and payment methods. These details will be stored and processed digitally, and may be used for communication purposes, to improve and personalise the products, services, advertising and promotional campaigns offered, or for the processing of orders. Be Aromatic guarantees its Users that it does not lease or sell details to third parties, and all information is therefore confidential and for the sole use of Be Aromatic, except in cases resulting from legal obligations.

All information provided during the registration process will be used for:

- Processing of orders, completion of details and delivery, as well as providing notifications regarding the status of your order.

- Ensuring that the Customer Service Department is able to contact you in order to resolve any questions or issues concerning your order, or regarding new advantages or promotions.

8. General information regarding Copyright

All content included in the site is the property of Be Aromatic Lda. and cannot, under any circumstances, be reproduced, transferred, distributed or stored without prior written authorisation.

The photos provided for each product may not be an exact representation of the actual product, in terms of its colour, shape or details.

Be Aromatic assumes no responsibility for improper use of any product, or for the consequences which may result from this.

9. Final Comments

If you require clarification, or wish to make a suggestion or complaint, please contact Be Aromatic by phone on +351 965196133, by email at geral@bearomatic.com, or by post at the address provided below:

Quinta dos Choupos
Cx postal 3504 Loios-Louredo
7005-874 Évora